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November 2009 Archives

November 3, 2009

How is the flu pandemic affecting your business?

This morning I received an email from John Mills of Lotus Jewellery. In it, he wondered how retailers are coping with the H1N1 flu pandemic. How are they dealing with "employee illness, coughing and sneezing customers, disinfecting commonly touched surfaces," he wrote." All good questions, I thought, so I'm putting them out there to you. Has H1N1 had an impact on your business?

November 9, 2009

How Are You Going to Woo and Wow Your Customers this Holiday Season?

A couple of weeks ago the L.A. Times ran an article on how fashion retailers were using in-store events to lure buyers.

The article, Fashion sellers turn shopping into an event by Susan Carpenter, explains that a variety of retailers (outlets, specialty stores, department stores) are "rolling out the red carpet for shoppers" by 'hiring DJs, screening movies, serving drinks, offering tattoos, showing art, and throwing parties." Stacey Ruth, CEO and chief creative officer of the Wow Factory event marketing firm in Atlanta, was quoted. She said: "Retailers are really jumping in [to experiential marketing] because in this kind of economy, you've got to build that brand affinity if you're going to survive. With events, there's an interaction between the brand and the consumer that is not purchase-dependent. Retailers are able to capture information about their customers that's not invasive, and customers get a chance to try without having to buy and to get some perks and benefits for participating."

Obviously, Ruth has a vested interest in promoting events as a valuable retailing tool. And, I have to admit that some of the events and giveaways that Carpenter writes about sound great (e.g. a free pass to a screening of a soon-to-be-released movie if you spend $150 at Bloomingdale's). But, I'm curious how big a role events and giveaways play in the marketing plans of the average independent retailer. Will you be hosting an in-store event in the coming months? Have they worked for you in the past? Do you have to roll out the red carpet for your customers or just offer them good merchandise at a fair price? What's your plan for wooing and wowing your customers this holiday season?

November 16, 2009

Good Tips for Getting Publicity

Scrolling through the newsletters and press releases in my inbox this morning, I came across a link to a USA Today article on getting publicity from local reporters (newpaper, website, news station, radio station, etc.). Written by Steve Strauss in his "Ask An Expert" column, it contains very sensible advice for creating win-win relationships with members of local media. Here are the basic steps he lists:

1. Do some research and find a reporter who covers stories like the one you want to pitch.
2. Create an angle that is different, interesting and newsworthy.
3. Send a short and snappy email pitching your story.
4. Be friendly and accessible, and make it easy for the reporter to follow-up.
5. Follow up yourself, but don't be a pest.

In the piece, Strauss writes: "[reporters] are not in the business of giving you free publicity, but they are in the business of offering their readers and viewers interesting, intriguing stories." I would add "useful" to that list of adjectives. This is a busy time of year but it would be well worth your while to do as Strauss advises and email a local reporter with an idea for a story. As Strauss points out the payoffs extend well beyond the initial article or report.

November 23, 2009

Does Canadian Retail Have a Black Friday?

This week the consumer media has been consumed with stories about Black Friday shopping in the States and about retailers having to offer super sales this holiday season. Listening to it all, I wondered two things: Is there a Canadian equivalent to Black Friday? A day that our country's retailers traditionally see their account ledgers move from red to black. Or, are store sales more evenly distributed throughout the year? Fill me in. I've also been wondering if consumers have the expectation that independent stores can offer big sales and deep discounts like the big box and department stores. I know I don't have that expectation. However, I acknowledge that working in the industry has skewed my attitudes. What's happening out there? Independent retailers, are your customers looking for big deals this holiday season? Or, despite what the consumer media is reporting, are there still shoppers who value quality, great service and interesting products?

November 30, 2009

Will Consumer Culture Survive?

Last week's "Conversation Starter" blog on harvardbusiness.org featured an entry by anthropologist Grant McCracken, who posited that "when income, credit and confidence return, Americans" will return to their free-spending ways.

McCracken wrote "Why American Consumers Will Spend Lavishly Again" in response to comments made by individuals such as PIMCO CEO Mohamed El-Erian and Wal-Mart CEO Mike Duke, who say that there is a "new normal" in consumption and that people "are saving more, consuming less, and being more frugal and thoughtful in their purchases." An assertion that is based on a flawed understanding of the motives behind consumption, says McCracken.

To illustrate, he describes the behaviour of "Susan Householder," a wife and mother residing in the middle-class suburb of Ridgefield, New York. Susan's buying habits, he explains, are based not on vanity or greed but on a very real desire to "build a life" -- for herself and her family. These are "deep, cultural motives" he argues. And, while, Susan may have scaled back in the past year or so, she will, when the opportunity presents itself, return to building the life she wants."

This argument does indeed get conversation started on the blog. And, the comments are as interesting as the entry. Keith Bossey writes that the country no longer has a financial structure that will support Susan's consumer behaviour. Ken Boucher comments that "we seem doomed to never reach the top of Maslow's hierarchy of needs. We are constantly just below the apex, trying to buy enough stuff to give us the esteem we seem to need." Grant McCracken too posts a comment, asserting that he believes "we are deeply committed to these patterns of consumption (and self-definition). Change here, if it happens, will be very slow indeed."

What's happening in your stores now? Are you seeing a "new normal" in consumer spending? Or, do you think Susan Householder is starting to suffer from "frugality fatigue" and will soon be opening her wallet just like old times?

About November 2009

This page contains all entries posted to Editorial Blog in November 2009. They are listed from oldest to newest.

October 2009 is the previous archive.

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